Customer Service

Shipping & Delivery
Domestic Orders: Shipped standard ground via USPS, FedEx, and UPS.
* DOMESTIC DELIVERY SCHEDULE: 3-5 Business Days
International Orders: Shipped standard mail via USPS, FedEx  and UPS.
* INTERNATIONAL DELIVERY SCHEDULE 7-10 Business Days
Customs fees may apply depending on recipient country or state.
Privacy & Security
Customer information is not shared, sold or distributed in any form.
Returns & Replacements

Free Returns. That's right. Free Returns apply for CTLYST online purchases only. CTLYST will accept full priced, unworn merchandise returned within 14 days for store credit or exchange of product only.

  • Merchandise must be returned within 14 days of receiving the order.

  • Merchandise must be unworn, in new condition, with no damages.

  • All earrings and personalized pieces are final sale, non-exchangeable.

  • Merchandise that is received with any damages may be returned to customer without prior notice and may result in denial of return.

  • CTLYST must authorize all returns and exchanges. Any unauthorized returns received will be denied and items will be sent back to the customer without prior notice.

  • Approved returns are only valid within 14 business days after issuance.

  • Items will be exchanged upon current stock confirmation. Should the item not be in stock, a store credit will be issued.

  • Shipping and handling charges are not refundable.

  • Orders cannot be canceled after the order has shipped.

  • Customer is responsible for return shipping.

  • CTLYST  will only issue a return in the form of store credit to be used at ctlyst.com or an exchange through ctlyst.com.

  • To inquire or submit a return request please email customerservice@ctlyst.com.

Ordering
All orders placed on ctlyst.com will be processed with completed authorized payments only.
Payment, Pricing & Promotions
All forms of payment accepted.
Viewing Orders

To view orders you must be logged into your account.
Please check your email associated with your recent purchase for order information.

Updating Account Information
Login to your current account, edits can be applied under the 'My Account' tab.
Care Instructions

+ Each CTLYST product is crafted with precision and exceptional detail. To ensure quality and life of your pieces please follow the care instructions listed on the care cards included in every package. CTLYST is not responsible for damages caused by abuse or improper care.

+ Any tonal and/or textural variances are natural characteristics of the materials used.

+ We recommend you treat this item with care, as normal wear will likely occur.

+ Avoid prolonged contact with all liquids, including cosmetics and oil based substances.

  • + Avoid overexposure to heat, direct sunlight and inclement weather conditions should also be avoided.

  • + Extra care should be taken with stone and pearl pieces, as they are natural and are very delicate.

+ Use caution when layering pieces as this may cause scratches and/ or discoloration.

+ When not in use, it is recommended to store your CTLYST piece in its protective velvet bag, kept in a cool, dry place.

RINGS

See general care instructions

EARRINGS

  • All earring posts are 100% hypoallergenic

  • The posts are 100% lead and nickel free.

  • All earring posts are made of stainless steel and may change in color based on the content of the material.

  • In the event of a slight color change, the earring posts will retain their quality and safeness.

NECKLACES

See general care instructions

BRACELETS

See general care instructions